12-BE-min

Support Contract

Engineering & Marketing International
Technology

Aveva

Industry

Petroleum

Client

Bapco

Country

Bahrain

Goals

Maintain and enhance BAPCO’s PI System reliability. Execute system upgrades and interface improvements. Strengthen security with Data Diode technology. Provide training and support for internal users.

Challenges

Ensuring zero or minimal downtime during upgrades. Implementing cybersecurity without disrupting operations. Balancing ongoing support with system enhancements. Training users with varied technical skills effectively.

Solutions

Phased system upgrades minimizing operational impact. Deployed Data Diode for secure one-way data flow. Performed comprehensive tag management and system audits. Delivered tailored training workshops for admins and users.

Results

Reliable, secure PI System with improved uptime. Enhanced cybersecurity and data protection. Increased user skills and system adoption. Established scalable foundation for future growth.

BAPCO Support Contract

Comprehensive PI System Support, Maintenance, and Enhancement Services
From 2019 through 2022, EMI was entrusted by Bahrain Petroleum Company (BAPCO) to provide ongoing support, maintenance, and enhancement services for their AVEVA PI System infrastructure. This multi-year engagement was designed to ensure the reliability, security, and performance of BAPCO’s critical operational data platform, which is central to real-time monitoring and decision-making across their refining operations

The contract scope included executing system upgrades, optimizing data interfaces, and implementing advanced cybersecurity measures, most notably the deployment of Data Diode technology to ensure secure, one-way data flow between operational and business networks. This implementation was crucial to meeting stringent industry and corporate cybersecurity standards, protecting BAPCO’s critical data while enabling safe analytics and reporting.

EMI also conducted regular system audits and proactive maintenance to identify potential issues before they impacted operations. Tag management and system tuning were carried out systematically to maintain data accuracy and integrity, allowing BAPCO’s users to trust and rely on the PI System data. An integral part of the support contract involved knowledge transfer and capacity building. EMI delivered tailored training workshops and hands-on support for system administrators and end-users, increasing internal competency and reducing dependency on external support. Additionally, EMI supported the implementation of the PI Asset Framework (AF), enabling BAPCO to better organize and analyze asset-based data.