Technology
Aveva
Industry
Energy
Client
Qatar Gas
Country
Qatar
Goals
Maximize uptime and ensure real-time data availability. Provide proactive/reactive support for PI infrastructure. Embed PI knowledge within client teams. Align with cybersecurity and IT policies.
Challenges
Managing a critical 24/7 system across remote sites. Ensuring quick response to technical incidents. Meeting compliance across IT and security standards. Coordinating across internal teams, EPCs, and vendors.
Solutions
Deployed full-time on-site resident PI engineer. Conducted daily monitoring and system health checks. Handled updates, patching, and disaster recovery plans. Supported training and coordinated stakeholder integration.
Results
Maintained 24/7 system availability and reliability. Improved performance through proactive maintenance. Strengthened client knowledge through direct support. Enabled seamless system growth and IT compliance.
|
Qatar Gas – PI System Maintenance & Support (POIS/RTIS)Since 2019, EMI has been entrusted by Qatar Gas to provide end-to-end maintenance and support for their mission-critical POIS/RTIS PI infrastructure. To ensure seamless 24/7 system operation across both onshore and offshore assets, EMI deployed a dedicated on-site resident engineer responsible for daily monitoring, troubleshooting, performance tuning, and coordinating all PI-related activities. |
Operating within the framework of Qatar Gas’s strict IT and cybersecurity standards, EMI handled preventive and corrective maintenance, supported system upgrades, managed backups, and maintained high availability of the PI High Availability (HA) architecture. The resident engineer served as the bridge between internal teams, EPCs, and third-party vendors, ensuring smooth integration and continuous system improvement.
Through regular system health checks, patch implementation, and emergency incident response, EMI consistently maintained high levels of uptime and data reliability. The collaboration also emphasized knowledge transfer through training and capacity building, empowering Qatar Gas teams to actively contribute to system sustainability. This ongoing partnership reflects EMI’s commitment to operational excellence, resilience, and customer-centric support, enabling Qatar Gas to maintain enterprise historian readiness for its LNG production operations.